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Facts

  “Facts all come with points of view Facts don’t do what I want them to” – from the Talking Heads’ song Crosseyed and Painless As an analyst, this has always been one of my favorite Talking Heads songs. The academic term for “facts all come...

Empathy is the New Black

This is the third in a series of blogs on 2018 trends. You can read about the first trend here and the second here. The fourth trend for 2018 stated in the Forbes article is: We are in an era of purposeful business driven by collaboration, inclusion, and the notion of...

Everyone is a Customer

This is a second in a series of blogs on 2018 trends. You can read about the first trend here. The second trend identified by Forbes is: In the age of experience, EVERYONE is a customer. What this simply means is that in the world of social media, there is no...