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The Expert Witness

As promised in last week’s blog post, here are the details on one of my most memorable business travel experiences this year… I was sitting in 2B (upgraded, thank heavens) on a flight from Seattle to Atlanta. My neighbor in 2A was an odd looking man who...

Unsustainable Trends

These trends might sound familiar: Your new donor acquisition counts are flat. Your retention is slipping. So, your active donor counts are shrinking. However, you have seen big gains in average gift size. So overall, your revenue is flat. This has been the general...